Privacy Policy

This Privacy Policy explains how we, Monaco Jack, collect, use and protect personal information when you create an account, use our services or visit our website. We take your privacy seriously and set out below the types of information we gather, how we use it, how we keep it secure and the choices you have about your information.

Types of data we collect

We collect a range of information necessary to operate an online casino and to provide customer support. This includes personal data, technical data and transactional data. We collect data directly from you, from your device and from third-party providers involved in account verification and payments.

Personal data

Personal data we may process includes your name, date of birth, contact details (email and address), identity documents provided for verification, and any communications you send to our support team. We use this information to create and manage your account, to verify your identity and to comply with legal obligations.

Technical data

Technical data covers information about your device and how you use our site. This can include IP address, browser type and version, device identifiers, operating system, pages visited, timestamps and session information. We use this data to maintain and improve site performance, to detect fraud and to provide a secure service.

Transactional data

Transactional data includes details of deposits, withdrawals, bets, wins and losses, payment method and transaction references. We retain transactional records to process payments, to respond to queries, to meet financial and regulatory requirements and to manage disputes.

How we use information

We use collected information to operate your account, process payments, carry out identity and age verification, prevent fraud, provide customer service and comply with legal obligations. We may also use aggregated or anonymised data for reporting and analytics to improve our service.

Data protection practices

We protect personal information using appropriate technical and organisational measures such as access controls, encryption and secure storage. Access to personal data is restricted to staff and service providers who need the information to perform their roles. We regularly review our security practices.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, improve site functionality and measure site performance. Some cookies are necessary for the site to function, while others are used for analytics and, where applicable, advertising. You can manage cookie settings through your browser or via any cookie preference centre on our site.

User rights

You have rights over your personal data, including the right to access, correct, restrict or delete information we hold about you, and the right to object to or request portability of certain data. To exercise these rights, please contact us. We will respond in line with applicable data protection law.

Access, correction and deletion of data

If you wish to access, correct or request deletion of your personal data, contact our data team at [email protected]. We may need to verify your identity before acting on requests. In some cases we may retain certain information where required by law or for legitimate business purposes.

Information sharing and third parties

We share personal information with service providers who support our operations, such as payment processors, identity verification and fraud prevention providers, analytics vendors and customer support platforms. We require these parties to process data in accordance with our instructions and to keep information secure. We may disclose data where required by law or to protect our rights.

Privacy policy updates

We may update this Privacy Policy from time to time. Material changes will be posted on our site with an updated effective date. Continued use of our services after changes are posted indicates acceptance of the revised policy.